If you encounter an issue or dispute with Vipluck, this guide outlines the steps to follow and the resources available.
What should my first step be?
When you have a concern, contact Vipluck’s support team directly. The operator provides customer support through its official website and email channels listed there. Describe your issue clearly and provide any relevant details—transaction dates, amounts, account information—to help them investigate quickly. Most disputes can be resolved at this stage through direct communication with the operator.
How does the operator handle disputes?
Vipluck has its own complaint and dispute resolution process. After you contact support, the operator will acknowledge your complaint and conduct an investigation. The operator’s procedures and timelines for resolving disputes are published on its official website. If you are unsatisfied with the outcome, the operator’s site explains any further appeal steps available to you internally or through external dispute resolution.
What can we help with?
Our role is limited: we provide information about the operator, its licensing, and the complaints procedure—but we cannot act as a mediator or settle disputes on the operator’s behalf. If you believe the operator has not handled your complaint fairly, we can guide you toward independent regulators and dispute resolution services. However, we do not investigate individual claims or pressure the operator to change its decision.
Where can you find additional support?
If gambling is causing problems in your life, several organisations across Australia provide free, confidential help. The National Gambling Helpline is available 24 hours a day, 7 days a week. Gambling Help Online offers counselling and self-help resources for anyone affected by problem gambling. For Victorians under 25, a dedicated youth support line is also available. BetStop is a national self-exclusion register that lets you block yourself from all licensed online and phone wagering services for a period of your choice.
Get in touch with us
If you have questions about this page or need clarification on the complaints process, contact us via the feedback form on our website. We will respond within a reasonable timeframe. Please note that we cannot accept complaints on behalf of Vipluck or represent you in disputes—only the operator and licensed dispute resolution services can do that.